SUPPORT & TRAINING FEES

1

PTP Support plan option

Does not include on-site assistance. A cost of 75% of your total monthly subscription per month, which includes 240 minutes of phone support each month (additional minutes charged at $7.00 per 6-minute block) and unlimited email and blog support.

2

PTP Phone support (no plan)

A charge of $30 (exclusive of GST) for each 15 minute block of telephone consultation.

3

Onsite Training from $120 Inc GST per hour

Off-site work, flights, accommodation, travel, parking, transit time and other expenses are to be paid by the client.
Note that any work 2 hrs or more outside of Brisbane incurs a minimum 8 hour charge.

4

Remote Training (Over the Phone) $70 Inc GST per hour

NOTE: Support does not include training. Support does not include programming. Time will be charged in 15-minute blocks for phone support with no PTP Support Plan in force; a minimum of one 15-minute charge will apply for consultation under a quarter of an hour.

5

Custom Programming and Enhancements

Coda Associates provides professional software programming for all industries. Contact us now for more information. Click here for more information

Note: 1hr free support and training is given to all clients when you buy PTP Software to help you get started.

Fees and Charges Conditions

1. All fees and charges are subject to change without notice to you or your business.
2. You agree to pay the fees and charges at the rates applicable to the current prices advertised on Coda Associates web site as of the date of payment is due regardless of the relevant rates:
(a) when you made the agreement for your software subscription(s) for the use of Pet Tech Pro.
(b) paid by you or your business under previous user agreements for the subscription of your Pet Tech Pro software/data base(s).